Owner Frequently Asked Questions

  • What is the cost of your property management services?

    PG Management Group, LLC charges a percentage of the monthly gross rental income collected. The percentage that you pay can vary depending on the terms and conditions that are negotiated. We do offer a discount for multiple properties managed. Call our office directly to discuss your options in more detail at 704-566-3610.
  • Do you require the Tenant to carry Renter’s Insurance?

    Yes! We require renters insurance on every property we manage with a minimum of $100,000 liability to protect your investment. Proof of such insurance must be provided within 30 days of the tenant taking occupancy and PG Management Group, LLC must be listed as an additional insured. Tenants are also automatically enrolled into our Tenant Liability Insurance Program at an additional monthly fee, however, this coverage does not the tenants personal belongings.
  • How does your company advertise rental properties?

    We use visible signage at the property (if desired) and post available rentals not only to our website and social media, but over many affiliate syndicated websites online. Potential tenants can apply online in about 5 minutes. Our state of the art technology and integrated website allows us to post to multiple marketing sites with just one click, ensuring that we are working smarter and more efficiently than most of our competition. We also have a large community of real estate agents that trust our services and refer potential tenants to our company on a regular basis!
  • How do you pay owners once rent is received?

    We typically use ACH to pay our clients/owners and automatically direct deposit funds into your account between the 10th and the 15th of each month if rent is paid on time. This allows us to credit funds to any account in any state. If you prefer a paper check your funds will go out in the mail between the 10th and the 12th of the month.
  • Do you have a set-up or onboarding fee?

    We have a one-time set up fee of $100 per vacant property and $250 per occupied property. This is an administrative fee to cover the time and cost of setting up a new account/property which includes but is not limited to contacting all utilities, HOA’s, walk through evaluation, repair recommendation list, handling those repairs, keys, photographs, bank account set up and any other needs specific to your property, as well as working with your current property manager to collect all the keys, security deposit(s), rent roll(s) and more for your currently occupied property.
  • How do you handle maintenance and repairs?

    Our software allows tenants to log into their portal and enter a maintenance request 24/7 which sends a notification to our staff immediately. You may receive an email notification that a work order has been submitted and asked to be on standby in case we need your approval or input. We require all vendors to receive approval on any work that exceeds $350. We make every effort to troubleshoot any issues that arise by asking for details of the maintenance request including pictures if necessary. In cases of emergency our maintenance staff is ready to dispatch the appropriate vendor and notify you accordingly. Our vendors are professional, licensed, insured and are prepared to handle any issue that arises. We negotiate the best rates to ensure you get the best return on your investment!
  • Are you affiliated with any real estate or property management organization(s)?

    Yes, we North Carolina Licensed Realtors, Members of NAR (National Association of Realtors), NCAR (North Carolina Association of Realtors), NCARPMD (North Carolina Association of Realtors Property Management Division), NARPM (National Association of Residential Property Managers), Canopy (formally CRRA, Charlotte Regional Realtors Association)
  • Do you perform Annual Property Visits?

    Yes, we do an annual property visit during the term of the lease of each property to ensure that our company & HOA standards are being met. We provide warnings to tenants who may be in violation of our standards and follow up within the allotted time to ensure the issue was resolved. We take that time to remind our tenants of their responsibilities in maintaining your investment such as filter and smoke detector battery changes.
  • How does your company qualify and approve a potential tenant?

    Once an application is received we thoroughly review all the aspects, making sure that the applicant has initially provided and compiled with our basic requirements. We then pull a credit and nationwide background check, eviction and rental history report, and verify employment and income. We have contingencies in place for applicants who don’t meet our minimum requirements to ensure we are compliant with all the national and state laws while continuing to protect your best interests as an owner. Find all the details at our Application Processes and Policies.
  • How do you handle utilities?

    Unless otherwise stated in your Management Agreement or restricted by property limitations, all utilities used at the property are paid for by the tenant. New tenants are advised to notify the appropriate utility companies to have service turned on in their name prior to occupying the property. During periods of vacancy, utilities are maintained in the owner’s name.
  • Can I use my own vendors?

    We are able to accommodate any reasonable request to send a well-known vendor to a property. If you are notified of a certain repair and you want to send the AC tech to your home that has been servicing it for the last 5 years – we can do that, however we do have to consider this an extra accommodation and there is a $40 charge. There are numerous concerns in using an outsider vendor. First – we do not have them properly vetted in our system of approved vendors. We would need to check their references, verify their licenses & insurance, and then set them up with a W9 in our accounting system to be IRS compliant. Second – there is a huge liability issue because if this vendor causes harm to the home, or themselves, legal action could follow and we would be taking the brunt of that action by default for acting as a “general contractor” and dispatching that vendor. We must charge this fee in order to handle the additional accounting work, and taking on the liability of using an un-approved vendor. If you would like to call our office we will be happy to discuss this in more detail.
  • How are maintenance expenses handled?

    Every effort is made to control the cost of maintenance needed for a property while maintaining its value. Tenants are required to notify our office of any and all issues that may arise with the property even if they are at fault. If the estimated cost of repairs exceeds the maximum allowed in your management agreement one of our staff will call you for approval to move forward with the repairs with the exception of an emergency. We understand that it can be upsetting to see unexpected expenses on your monthly statement so we make every effort to keep you in the loop of any requests that come through our office. We ask that owners pay a $350 maintenance reserve upon the signing of the management agreement.
  • What types of properties do you manage?

    We specialize in Single-Family homes, Duplexes, Condos, and Townhomes
  • Are there any additional fees or administrative fees?

    We can accommodate almost anything an owner asks of us, however there can be a cost associated with a request if it falls outside of our typical scope of management. All of our fees are clearly noted in our management agreement and fee schedule because we believe full disclosure and fair compensation are both important aspects to our industry and our code of ethics. We are happy to discuss any section of our management agreement or fees with you. Just give us a call or shoot us an email.