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Due to the recent news on Hurricane Joaquin being upgraded to a category 3 hurricane, Disaster One and PG Management Group, LLC bring you the following:
Watches vs. Warnings:

flood advisory is issued when a specific weather event that is forecast to occur may become a nuisance and flooding is not expected to be bad enough to issue a warning.

A flood watch is issued when conditions are favorable for a specific hazardous weather event to occur and conditions are favorable to occur.

A flood warning is issued when the hazardous weather event is imminent or already happening and flooding is imminent or occurring.

A tropical storm watch is an announcement that tropical storm conditions are possible within the specified area.

A tropical storm warning is an announcement that tropical storm conditions are expected within the specified area.

A hurricane watch is an announcement that hurricane conditions are possible within the specified area.

A hurricane warning is an announcement that hurricane conditions are expected within the specified area.

October is Fire Prevention Month

October is Fire Prevention Month

Prior to your move in, or shortly after your lease was executed, your home was properly installed with
smoke alarms and/or your home’s existing smoke alarms were tested and determined to be in working
order*. If you have concerns that your smoke alarms were not properly installed, are missing, or are not
functioning properly (after you have changed the battery), please immediately contact us by email, and your concerns will be addressed promptly.
Fire Safety Tips for your Home:
Smoke detectors should be installed on every level of your home and outside of all sleeping
Test smoke alarms monthly and change alkaline batteries at least once every year, or as
instructed. You can use a date you already know, like your birthday or when you change your
clocks, as a reminder.
Smoke alarms should be installed away from air vents.
Smoke alarms should be installed on the ceiling or wall, at least 4 inches from corners or
according to manufacturer’s instructions.
If a smoke alarm sounds during normal cooking or when bathing, press the hush button if the
smoke alarm has one. Open the door or window or fan the area with a towel to get the air
moving. Do not disable the smoke alarm or take out the batteries. If this happens often, the
smoke alarm will need to be relocated
Prepare and practice an escape route with all residents in the home, including children.
Know two ways to exit from every room in your home.
Make sure safety bars on windows can be opened from inside your home.
Keep clothes, blankets, curtains, towels and other flammable items at least three feet from
space heaters, and away from stove burners.
Place space heaters where they will not tip over easily.
Clear away trash, flammables and decorative materials.
Never leave cooking unattended.
Be sure your stove and small appliances are off before going to bed.
Check for worn wires and do not run cords under rugs or furniture.
Never overload electrical sockets.
Keep lighters and matches out of the reach of children.
Never leave cigarettes unattended. Never smoke in bed and make sure cigarette ashes are out.

For more fire prevention information, visit

The above information was brought to you today by Carrington Property Services, LLC and PG Management Group, LLC

New and Improved Move In, Mid Lease, and Move Out walk thru reports!!

EFFECTIVE August 8, 2015, PGMG is pleased and excited to provide New and Improved Move In, Mid Lease, and Move Out walk thru reports!! Owners and tenants will receive the same photos as always, but in a nicer, more friendly layout!! These reports will now be added to the Owner Portal and will be emailed to the Tenants!
If you are a current owner, stay tuned because the next report you receive, whether it be a move in , mid lease, or move out, will now be in the new layout and published to your Owner Portal!
I love it when a plan comes together!!

Resident Insurance

 Accidents happen. When they do, it’s important your tenants have insurance in place.
This reduces your risk and protects your investment’s profitability.

As a property management company, we have been requiring resident insurance (renters insurance) from our tenants.

This helps protect your properties from accidental tenant-caused damage (like kitchen fires or water damage), as well as their personal belongings.

Tenants are required to provide proof of renters insurance within 30 days of their move in date.

However, effective August 15, 2015, should the tenants not provide proof of insurance, we will be requiring the tenants to otherwise enroll in our own tenant legal liability insurance program. (an addendum will be attached to their lease)

This tenant liability insurance protects you (the owner/landlord) from having to pay out of pocket for repairs that are truly a tenant’s responsibility. However, the tenants will understand that liability insurance will not cover their personal belongings.

This liability insurance policy coverage will cover the following:

  • tenant liability to the landlord for damage to the leased property (limit of $100,000 per occurrence).
  • Covered losses include fire, smoke, explosion, water damage, backup or overflow of sewer or drain, falling objects, riot, civil commotion.

April is Tick and Mosquito Awareness Month in North Carolina

Information received from:

For Immediate Release
April 21, 2015

Raleigh, N.C. – The North Carolina Department of Health and Human Services’ Division of Public Health (DPH) recommends taking precautions to protect against tick and mosquito bites as summer weather approaches.

Tick- and mosquito-borne infections are common in North Carolina, with more than 750 cases of tick-borne diseases reported in 2014 alone. Additionally, more than 100 cases of domestically acquired and travel-associated mosquito-borne diseases were reported in 2014.

“Ticks and mosquitoes are very common in our state, and they carry bacteria and viruses that can cause serious infections,” said Carl Williams, State Public Health Veterinarian. “The good news is that many of these infections can be prevented by following some basic control measures.”

In proclaiming April as Tick and Mosquito Awareness Month in North Carolina, Governor Pat McCrory noted that ticks and mosquitoes are a natural part of our environment and cannot be eradicated, so protective measures are the best way to avoid illnesses associated with them.

As warmer weather approaches, tick-borne diseases increase, including Rocky Mountain Spotted Fever, Lyme disease and Ehrlichiosis increase, with the majority of diagnoses occurring from June through September.

To reduce exposure to ticks:

  • Avoid tick habitats, such as wooded, grassy or brushy areas.
  • Use tick repellent that contains DEET (or equivalent) on exposed skin and wear permethrin-treated clothing. Use caution when applying to children.
  • Reduce tick habitat on your property with selective landscaping techniques.
  • If there is a tick attached to your body, carefully remove the tick by grasping it with fine-tipped tweezers as close as possible to your skin, then apply a steady, gentle pull until it releases.

Mosquito-borne diseases usually cause either no symptoms or mild, flu-like illness. However, they can cause more serious conditions, including encephalitis, meningitis and meningoencephalitis, and can be fatal. To reduce exposure to mosquitoes:

  • Use mosquito repellent that contains DEET (or equivalent) when exposed to mosquitoes. Use caution when applying to children.
  • Install or repair screens on windows and doors to keep mosquitoes outside and if possible, use air conditioning.
  • Reduce mosquito breeding by emptying standing water from flowerpots, gutters, buckets, pool covers, pet water dishes, discarded tires and birdbaths at least once a week.

For more information on Vector-Borne Illnesses, visit:
To read Governor McCrory’s proclamation, visit

CMPD Alarm Ordinance

***Information provided by***

CMPD False Alarm Reduction Unit
601 E. Trade St.   Charlotte, NC 28202
Office: 704.432.0431           
Fax: 704.336.5712
Online Alarm Application Assistance  To apply for an alarm permit click here.

  • To renew / update an alarm permit, pay a fine, or otherwise service your account, call (877)893-5269 to get a password to access the website.

If you have an electronic burglar alarm system installed within the city limits of Charlotte or the unincorporated areas of Mecklenburg County, it must be registered.  Auto, Fire, and Medical alarm systems are excluded.  A permit is valid for 12 months from the date of issuance.
Things you should know about your permit
  • Use the above links to apply or renew a permit online. If you choose, you may print out a paper copy and submit it by mail or fax.  
  • An alarm permit may take up to 10 business days to process. 
  • An alarm permit will be issued to the address you specified.  It is non-transferable.  Upon receipt of the permit number, whether electronically or by mail, it is your responsibility to provide this number to your alarm company.  The police cannot respond to an alarm at your address unless the alarm company has this number when calling to request police dispatch.
If you have received an invoice from the Charlotte Alarm Management Services and wish to pay the balance, please choose one of the three payment options.
  • Paying Fines Online [ ]
  • Be sure to have your permit number and credit card available.
  • To access your account online you will need your account number and password, if you need assistance with your account/permit number or password, please call 877-893-5269 Monday through Friday between 9 a.m. and 8 p.m., excluding federal holidays.
  • To pay online follow these steps:
    • Go to “Registered Alarm Users” and sign in.
    • Select “Pay by Credit Card” from the menu on the left.
    • Select the invoice(s) you wish to pay. Invoice(s) MUST be paid in full.
    • Enter your credit card information and then click “Submit”.
  • Paying by check (no cash)
    • Make your check payable to the City of CharlotteMail it to:         
      Charlotte Alarm Management Services
      PO Box 602486 Charlotte, NC 28260-2486.
      ATTENTION: Please allow up to three (3) business days to process all payments received.
  • For payment assistance, call  1-877-893-5269

What to Look for in a Property Manager

What to Look for in a Property Manager

Property management companies make it easy for professional landlords and investors alike to own and manage rental properties. But it’s important to choose the right one.
February 2015 | By Brenton Hayden

It’s not enough to hire just any property management company. It’s important to find one that’s professional, reputable, and well established. We’ve all heard horror stories—such as this one about a property manager in Niagara Falls who dropped the ball on one of the rentals that he was supposed to be managing, allowing his buddy to crash in one of the units rent-free. Not only did this cause the landlord to miss out on valuable rental income each month, the freeloading friend attracted a number of unsavory types to the premises, and soon a steady stream of would-be criminals were frequenting the complex.

Despite the frightening stories, the reality is that many property management companies are solid and reputable. A good company will manage your properties efficiently, with a high level of care. But a great property management company will be able to help you to get the most out of your investment.
The good news is that finding a reliable property management company isn’t a matter of luck; it’s about knowing what to look for. Here are a few defining characteristics that all professional property management companies have in common.

A Solid Reputation

First and foremost, a professional property management company should have a solid reputation. These days, it’s easier than ever to conduct research on a company, so head online to do your homework before hiring anyone. Look up the company on the Better Business Bureau website and make sure they have a good rating. Research the state or local governing agencies for the industry in your area. Check out online review sites, and read what people are saying. Run a quick Google search to see if there are any negative blog posts or threads in forums. People talk, and they are especially inclined to share bad experiences online. Chances are, if the business is less than reputable, you will find evidence of that in your research. Pamela Greene opened PG Management Group, LLC after spending 4 years in Property Management and 8 years (as of 2015) in real estate.

Formal Tenant Screening Procedures

One bad tenant can cause a great deal of chaos for any landlord. A reputable company should have a solid tenant screening procedure in place to help prevent that situation. Find one that conducts background checks, reference checks, and credit checks. It’s also worth ensuring that it has airtight antidiscrimination policies in place to protect you in case a tenant alleges unfair treatment. PGMG processes a Nationwide Criminal Background Check, a Nationwide Eviction Check, and a Credit Check. Please feel free to review our Application Qualifications.

Extensive Experience

The average lifespan for property managers is only nine months in the business. Someone who’s new to the game could easily make mistakes that could end up costing you money. For example, an inexperienced property manager could end up calling in a professional electrician for minor maintenance issues that could have been better left for a handyman. These seemingly insignificant errors can quickly add up. Your best bet is to find a property management company that’s well established and that employs experienced professionals who are able to make smart decisions on your behalf. Pamela Greene opened PG Management Group, LLC after spending 4 years in Property Management and 8 years (as of 2015) in real estate. Pamela is also a Professional Member of NARPM® (National Association of Residential Property Managers) Please feel free to learn more about NARPM® by checking out Why Use One?

A Track Record of Short Vacancy Periods

Watch out for property management companies with long vacancy times in between tenants. Ask them how fast are they able to get properties on the market. A property management company with an excellent vacancy rate will be happy to share this information with you, and they may even advertise it on their website. PGMG normally has a lot of interest in our properties, however, not everyone will be able to be approved. This is one of the main reasons we sometimes have a longer vacancy rate. There is not a number of days or time frame that I can give you, however, my goal is to find you a qualified tenant to lease your property for the highest amount, in the shortest amount of time possible.

A Large Client Base

Beware of the property manager with no clients. This could be a sign of someone who has trouble managing rentals and keeping tenants in units. It could also show laziness or disorganization. When vetting property management companies, don’t be afraid to ask for references, and look for one that has an extensive client base. Not only will this verify their capabilities, there’s also a good chance that this company will be well connected with local contractors and better able to find the best deals on maintenance and repairs. References will be available upon request, with my clients approval and please feel free to view my reviews. (you will see them at the bottom of the linked page.)

Strong Policies

Policies can tell you a lot about a company. Any legitimate company will have processes in place and will be happy to share many of them with you. Ask about their systems, and make sure they look solid. It’s also a good idea to find out if they offer any routine maintenance service for rentals because that can help to prevent minor issues from escalating into the need for major repairs. Ask about their system for collecting past-due rent, and what their protocol is for after-hours emergencies. Make sure their solutions are in line with your needs. I am happy to provide you with information on how we operate. Please feel free to email me at or give me a call at the office 704-566-6310 or on my cell at 704-619-4996.

The Ability to Provide Written Contracts

An unwillingness to provide a written contract could be a sign of trouble or at least an indication that the company doesn’t have its act together. A reputable property management company will be more than happy to provide you with a contract outlining its terms and conditions as well as pricing and fees. This will help to keep both parties on the same page, and will outline clear expectations, so nobody is left in the dark. We will be happy to supply you with a Sample Property Management Agreement. Please feel free to email me at or give me a call at the office 704-566-6310 or on my cell at 704-619-4996.

It’s worth the time and effort to fully vet potential property management companies. After all, it’s not just about keeping yourself out of trouble. It’s about finding a company that can help you to get the most out of your rental property.

To view the original article by Realtor® Magazine, please click here.

Preventing and Thawing Frozen Pipes

Information received from:

Being prepared and informed may help you to avoid the messy and often expensive issue of frozen pipes. The American Red Cross provides information and suggestions around how to prevent water pipes in the home from freezing, and how to thaw them if they do freeze.

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the “strength” of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.
Preventing Frozen Pipes
Before the onset of cold weather, prevent freezing of these water supply lines and pipes by following these recommendations:

  • Drain water from swimming pool and water sprinkler supply lines following manufacturer’s or installers directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the basement, crawl space, attic, garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Consider installing specific products made to insulate water pipes like a “pipe sleeve” or installing UL-listed “heat tape,” “heat cable,” or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
During Cold Weather, Take Preventative Action
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe – even at a trickle – helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.
To Thaw Frozen Pipes
  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.
Future Protection
  • Consider relocating exposed pipes to provide increased protection from freezing.
  • Pipes can be relocated by a professional if the home is remodeled.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
  • For more information, please contact a licensed plumber or building professional.

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